The Caffeinated Penguin

musings of a crackpot hacker

Hard disks… of DOOM

Posted By on December 18, 2009

Well, I won’t be buying any Western Digital drives again anytime soon.

After many years of exclusively buying Seagate drives, I convinced myself that all current hard disk manufacturers are basically of the same quality. Therefore, I should be shopping on specs and price, not brand.

As such, I bought a 1TB Western Digital drive.

It didn’t last a week. It didn’t even get into service. I ran badblocks on it, and it didn’t even make it through that before the servo blew and it couldn’t move the heads anymore.

I looked up their RMA support, found that they had a “ship me a replacement and we’ll hold your credit card until we get yours back”.

Fine and dandy.

Fill out the forms, get the drive, package mine up… no shipping label. WTF?

Contact their RMA service – apparently I’m on the hook for the shipping back to them.

So, Western Digital’s customer service sucks, and I won’t be buying from them anymore.

(Note that I can’t comment on Seagate’s customer service, because all of the drives of theirs which I’ve had have at least lasted until the warranty period expired).


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