Update on zee auto
Posted By matt on August 30, 2007
(Previous post was here)
So, I heard back from the dealership, and the service manager said that the guy who said that 505.00 spec oil was used is neither the parts guy nor an actual tech. When he (the manager) went to the parts guy and said “I need oil to do a change on this car”, he was given Valvoline SynPower MST 5w30, which meets VW 505.01 specifications. This is what was used in the car, and what will be used after they change the rocker arm.
So, the other follow with whom I spoke was mistaken about the oil used, and this is all just a case of a faulty component. Also, as it turns out, it was not the arm itself, but rather the rocker arm shaft bolt. This let the rocker arm wiggle, and not actually trigger the injector as it should.
Now, the question is: is this for real or is it a CYA? Well, to be honest, I have to assume that they are being honest and this is what happened, for I have no proof otherwise. Furthermore, I can guarantee that, even if they are lying to me, they will never make this mistake again. Finally, even if the wrong oil was used, they will be looking over the cylinder head to make sure all is well (after all, they are taking it apart where something broke, so while they're in there, they'll check it), so if they notice anything they will fix it (because they can bill VW for it as a warranty repair).
Conclusion: The folks at Martin Nemer did nothing wrong, used the correct oil, and this was just simple parts breakage. I will use their services again. Hopefully, it was just a poorly made bolt, and that is the end of it.
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