Why KitchenAid rocks
Posted By matt on April 22, 2005
1.) They make really solid, over engineered products.
2.) They stand by them.
Example of #2
- Lizzy buys me their best coffee grinder as a gift. It's about $200, and solid. It weighs something like 20lbs.
- The beans have issues feeding from the hopper; they bind up.
- So, I email the customer service people and and mention this to them, and that they might want to consider redesigning it and issuing a “fix it” kit.
- What do they do? They say: It is a problem. We've fixed it. We'll UPS Ground you a replacement. Pack the original in the replacement's box and UPS will be back to pick it up in a week or so.
Now, that is real customer service. They were nice, no hassle, no bother. They didn't even ask me for a credit card in case I was scamming them or something. I paid a premium for it, and I expect this level of service.
Not like this apartment complex, where we pay over $1800/month in rent and they are now giving us a hassle because they want us to pay with 1 check instead of 2.
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